Shipping Region

We currently ship within the contiguous United States only.
Note: We do not deliver to Alaska, Hawaii, U.S. territories, or international locations.

Delivery Time

Order Processing Time: 1 business day
Shipping Time: 5–7 business days
Total Delivery Time: 5–8 business days
No deliveries on weekends or public holidays.
Shipping times are estimates and may be affected by carrier delays, weather conditions, or holidays.

Shipping Rates

We offer flat-rate shipping based on the package weight:

Package Weight (lbs)	Shipping Fee (USD)	Delivery Time
0.0001 – 449	$190.00	5–7 working days
449.0001 – 999	$210.00	5–7 working days
999.0001 – 1299	$350.00	5–7 working days
1299.0001 – 2000	$400.00	5–7 working days
2000.0001+	$600.00	5–7 working days

 

Sales Tax

Please note that sales tax is included in the shipping cost and will be automatically calculated at checkout based on the shipping destination and applicable local tax regulations.

Order Changes & Cancellations

Orders can be canceled before shipment with no charge.
If the order has already shipped, cancellation may incur additional return or recall fees.
No modifications are allowed after dispatch.
Even if no tracking number is provided yet, the order may have shipped — contact us as soon as possible.

Delivery Inspection & Shipping Damage

Please inspect the shipment upon delivery.
If the item is visibly damaged, you may refuse delivery.
All damages or shortages must be clearly noted on the Bill of Lading (BOL) before signing.
Notify our customer support within 24 hours of receipt for any claims.
If no damage is noted upon delivery, we are unable to file claims or offer returns/refunds for shipping damage or missing parts.

Consolidated Shipping

When possible, we will consolidate multiple items into a single shipment to reduce costs and improve delivery efficiency.

Contact Us

Any problem please feel free to contact with us: Email: support@kaixunus.com